|
Our Mission and
Philosophy
Quality Policy
CBS is committed to
the achievement of Total Customer Satisfaction through a managed program
of review, improvement, and change.
It is our mission
to provide a quality service to our customers, ensuring that customer
requirements are fulfilled and to assist in the creation of a strong,
healthy customer partnership.
To meet our mission we have
the following Quality Objectives:
Customer Satisfaction through
Timely shipments
Proper packaging
and Product Conformity
This mission is supported by the policy of the company to maintain a
practical Quality Management System based on 6 key principals to achieve
Total Customer Satisfaction:
Key Principles
- Active Management
Participation and leadership by example in the implementation and promotion
of the Quality Policy.
- Promotion of Teamwork
and quality improvement throughout the organization.
- Individual employee
responsibility for the Quality Policy application and awareness in the
performance of tasks.
- Development of
mutual trust and high standards of integrity at all levels of business.
- Prevention based
systems and controls to facilitate error prevention, not correction.
- Targets to get
it "right - first time every time"
Commercial
Business Systems
804-379-0783
800-899-0783
|
